Refund policy

RIGHT OF WITHDRAWAL

You have 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.

To exercise it, inform us of your decision before the end of this period, by email at contact@maisonrihla.com or using the withdrawal form available on our website. We will acknowledge receipt of your request and tell you how to proceed. Parcels returned without a prior request will not be accepted.

EXCLUSION ON HYGIENE GROUNDS

Our bottles are delivered sealed. In accordance with Article L221-28 of the French Consumer Code, a bottle unsealed after delivery can no longer be returned under the right of withdrawal, for reasons of hygiene and health protection.

As long as the seal is intact, your right of withdrawal applies in full.

CONDITION OF THE PRODUCT

The bottle must be returned to us sealed, in its original packaging and complete. You may be held liable for any diminished value resulting from handling other than what is necessary to establish the nature and characteristics of the product.

RETURN COSTS AND ADDRESS

Return shipping costs are at your expense, except in the case of a defective or damaged product or an error on our part, in which case we cover them in full.

Returns should be sent to: Maison Rihla, 3 boulevard de Paris, 78410 Aubergenville, France.

We recommend using a tracked service: the parcel travels under your responsibility until we receive it.

REFUND

The refund will be issued no later than 14 days after we receive your withdrawal request. We may, however, withhold the refund until we have received the product or until you have provided proof of dispatch, whichever comes first.

It covers all sums paid, including initial delivery costs, up to the cost of the least expensive standard delivery option we offer. It is issued to the payment method used for the order. The time it then takes to appear in your account depends on your bank.

DAMAGED OR DEFECTIVE PRODUCT, OR ORDER ERROR

Check your order on arrival and contact us straight away at contact@maisonrihla.com. We will arrange and cover the return, and proceed with a replacement or a refund.

You also benefit from the legal guarantee of conformity and the guarantee against hidden defects, under the conditions set out in the French Consumer Code and the Civil Code.

EXCHANGES

We do not offer direct exchanges. The quickest option is to return the product following the procedure above, then place a new order.