Shipping policy
Shipping
AREAS SERVED
We ship to mainland France and Monaco, the European Union, Europe outside the European Union, the French overseas territories and the rest of the world.
SHIPPING COSTS
Mainland France and Monaco: €6.99, free from €60
European Union: €12.90, free from €190
Europe outside the European Union (Switzerland, United Kingdom, Norway): €17.90, free from €250
French overseas territories: €19.90, free from €250
Rest of the world: €34.90, free from €380
Shipping costs are calculated automatically at the time of order, based on the delivery address and the cart total. The exact amount is shown to you before payment.
ORDER PREPARATION
Orders placed Monday to Friday are prepared the same day. On weekends and public holidays, they are prepared on the next working day.
DELIVERY TIMES
The times below are those given by our carrier, counted from the moment the parcel is handed over. They are indicative and run in working days.
Mainland France and Monaco: 2 to 3 days
European Union: 3 to 6 days
Europe outside the European Union: 4 to 8 days
French overseas territories: 5 to 10 days
Rest of the world: 6 to 12 days
In accordance with Article L216-1 of the French Consumer Code, we undertake in any event to deliver within a maximum of thirty days from the conclusion of the contract.
CARRIER AND TRACKING
Orders are shipped by tracked Colissimo. An email containing the tracking number is sent to you as soon as the parcel is handed over to the carrier.
PACKAGING
Each bottle is shipped sealed, in a plain box that does not mention its contents.
NOBODY PRESENT AT DELIVERY
If you are not there, the carrier leaves a delivery notice and makes the parcel available at the indicated pick-up point. The holding period is stated on the notice. After that period, the parcel is returned to us: we will contact you to arrange a new shipment, the cost of which remains at your expense.
INCOMPLETE OR INCORRECT ADDRESS
It is your responsibility to check that the delivery address is correct before confirming your order. A parcel returned because of an incorrect address will be reshipped at your expense.
DAMAGED OR LOST PARCEL
Risk transfers upon physical delivery of the parcel. A parcel lost or damaged in transit is therefore our responsibility.
Check the condition of your parcel on arrival. If there is visible damage, register a reservation with the carrier and contact us at contact@maisonrihla.com: we will open an investigation and proceed with a replacement or a refund.
CUSTOMS AND IMPORT TAXES
For deliveries outside the European Union, customs duties, taxes or handling fees may be charged on arrival by the authorities of the destination country. These remain at your expense and are in addition to your order total. We can neither anticipate nor cover them.
Refusal to pay these charges results in the parcel being returned, with reshipping costs at your expense.
QUESTIONS
For any question relating to a shipment: contact@maisonrihla.com
