Terms of service
In force as of 5 September 2026
SELLER IDENTIFICATION
The website maisonrihla.com is published and operated by MAISON RIHLA, a simplified joint-stock company (société par actions simplifiée) with share capital of 1,000 euros, whose registered office is at 229 rue Saint-Honoré, 75001 Paris, France.
SIREN 103 268 975
SIRET 103 268 975 00010
Paris Trade and Companies Register 103 268 975
Intra-Community VAT FR92103268975
NAF code 47.91B
Email: contact@maisonrihla.com
The website is hosted by Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.
ARTICLE 1 - PURPOSE AND SCOPE
These terms and conditions govern, on the one hand, the use of the website maisonrihla.com and its services and, on the other hand, the sale of the products offered by Maison Rihla to consumers.
They apply to any order placed on the website, to the exclusion of any other terms. They concern exclusively buyers acting as consumers, within the meaning of the French Consumer Code, for personal and non-professional use.
Any commercial resale of the products is prohibited without the prior written agreement of Maison Rihla.
ARTICLE 2 - ACCEPTANCE
Browsing the website constitutes acceptance of the provisions relating to its use.
Placing an order constitutes full and unreserved acceptance of these terms and conditions, in the version in force on the day of the order. This acceptance is evidenced by a tick box at the time the order is confirmed. The customer acknowledges having read them and being able to save or print them.
The applicable version is the one online at the time of the order. Maison Rihla may amend these terms at any time; amendments do not apply to orders already placed.
ARTICLE 3 - ACCESS TO THE WEBSITE
The website is accessible free of charge to any user with internet access. Connection and equipment costs remain the user's responsibility.
Maison Rihla endeavours to ensure the availability of the website without being bound by an obligation of result. Access may be interrupted, in particular for maintenance, updates or in the event of force majeure.
The user declares that they are of legal age and have the legal capacity to contract.
ARTICLE 4 - CUSTOMER ACCOUNT
Creating an account is not required in order to place an order.
Users who create an account undertake to provide accurate, complete and up-to-date information. They are responsible for the confidentiality of their login details and for operations carried out from their account. They must inform Maison Rihla without delay of any unauthorised use.
The account is personal and may not be transferred.
Maison Rihla may suspend or delete an account in the event of a breach of these terms, after informing the account holder except in cases of urgency or legal obligation.
ARTICLE 5 - PRODUCTS
The products offered are those appearing on the website on the day it is consulted, while stocks last.
Each product is accompanied by a description setting out its essential characteristics. Photographs and illustrations are as faithful as possible but cannot guarantee perfect similarity, in particular because of the way colours are rendered on screens. They do not form part of the contract.
Perfumes are delivered sealed. This seal determines the exercise of the right of withdrawal, under the conditions set out in Article 10.
Maison Rihla may change its product offering at any time and withdraw a product from sale, without this affecting orders already confirmed.
ARTICLE 6 - PRICES
Prices are stated in euros, inclusive of all taxes, excluding delivery costs.
Delivery costs are indicated before the order is confirmed and repeated in the order summary. They vary according to the destination and the order amount, in line with the rates set out on the Shipping and returns page.
The applicable price is the one in force at the time the order is confirmed. Maison Rihla reserves the right to change its prices at any time, with no effect on orders already placed.
For deliveries outside the European Union, customs duties and import taxes may be charged on arrival. They are the customer's responsibility and fall within the remit of the authorities of the destination country.
ARTICLE 7 - ORDERS
An order follows these steps: product selection, cart review, entry of contact details and delivery address, choice of delivery method, acceptance of these terms, payment, confirmation.
Before confirming, the customer can review the details of their order and correct any errors. Confirmation constitutes an electronic signature and acceptance of the operations carried out.
The sale is concluded when the customer receives the order confirmation email sent by Maison Rihla.
Maison Rihla reserves the right to refuse or cancel an order that is abnormal in nature, in particular in the event of a previous payment dispute, an order manifestly intended for resale, or manifestly incorrect information. The customer is informed by email and refunded in full where applicable.
The data recorded by Maison Rihla constitutes proof of the transaction.
ARTICLE 8 - PAYMENT
Payment is made online at the time of the order, by bank card or by the other means offered at checkout.
Transactions are secured and processed by the payment provider. Maison Rihla has no access to any complete bank details and stores none.
The customer warrants that they are the holder of the card used or duly authorised to use it.
The order is only processed once payment has actually been received. If authorisation is refused, the order is automatically cancelled.
ARTICLE 9 - DELIVERY
Products are delivered to the address given by the customer when ordering, within the geographical areas served as indicated on the Shipping and returns page.
The delivery time indicated is an indicative preparation time plus the carrier's transit time. Unless otherwise stated, Maison Rihla undertakes to deliver within a maximum of thirty days from the conclusion of the contract.
If this period is exceeded, the customer may request cancellation of the order under the conditions set out in Articles L216-2 and L216-3 of the French Consumer Code, and obtain a refund of the sums paid.
The transfer of the risk of loss and damage occurs upon physical delivery of the product to the customer, and not upon its handover to the carrier, in accordance with Article L216-4 of the French Consumer Code.
The customer is invited to check the condition of the parcel on delivery. In the event of damage or a missing item, it is recommended to register reservations with the carrier and to inform Maison Rihla as soon as possible, without this being a condition for exercising their rights.
ARTICLE 10 - RIGHT OF WITHDRAWAL
The customer has fourteen days from receipt of the product to exercise their right of withdrawal, without having to justify their decision or incur any penalty.
They exercise this right by informing Maison Rihla of their decision before the end of the period, by email at contact@maisonrihla.com or using the model withdrawal form available on the website.
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in respect of a bottle unsealed after delivery, as it cannot be returned for reasons of hygiene and health protection. This exclusion is brought to the customer's attention before the order, on the product page. As long as the seal is intact, the right of withdrawal applies in full.
Return shipping costs are the customer's responsibility, except in the case of a defective or damaged product or an error by Maison Rihla.
The refund is issued no later than fourteen days after receipt of the withdrawal decision. Maison Rihla may withhold this refund until the product has been recovered or until the customer has provided proof of its dispatch, whichever comes first. It covers all sums paid, including initial delivery costs, up to the cost of the least expensive standard delivery option offered.
Detailed arrangements appear in the returns and refunds policy, which forms an integral part of these terms.
ARTICLE 11 - LEGAL GUARANTEES
Independently of any commercial warranty, Maison Rihla remains liable for lack of conformity of the goods and for hidden defects, under the conditions provided for by law.
Legal guarantee of conformity, Articles L217-3 et seq. of the French Consumer Code. The customer has two years from delivery of the goods to bring a claim. They may choose between repair and replacement of the goods, subject to the cost conditions set out in Article L217-12. They are exempt from providing proof of the existence of the lack of conformity during the twenty-four months following delivery.
Guarantee against hidden defects, Articles 1641 et seq. of the French Civil Code. The customer may decide to invoke this guarantee; they may then choose between termination of the sale and a price reduction, in accordance with Article 1644 of the French Civil Code. The action must be brought within two years of the discovery of the defect.
To invoke either of these guarantees, the customer should contact Maison Rihla at contact@maisonrihla.com.
ARTICLE 12 - LIABILITY
Maison Rihla is automatically liable for the proper performance of the obligations arising from the distance contract, in accordance with Article L221-15 of the French Consumer Code.
It may be released from all or part of its liability by providing evidence that the non-performance or improper performance of the contract is attributable either to the customer, or to the unforeseeable and insurmountable act of a third party unconnected with the contract, or to force majeure.
No provision of these terms may limit or exclude Maison Rihla's liability where the law prohibits this, in particular in the event of personal injury or gross or wilful misconduct.
As regards the website itself, Maison Rihla cannot be held liable for damage resulting from improper use, from a compatibility failure of the user's equipment, or from the temporary unavailability of the website.
ARTICLE 13 - FORCE MAJEURE
Neither party may be held liable for a failure to perform its obligations resulting from force majeure within the meaning of Article 1218 of the French Civil Code.
If the impediment continues beyond thirty days, the contract may be terminated at the request of either party, without compensation, with a refund of the sums paid.
ARTICLE 14 - INTELLECTUAL PROPERTY
All elements of the website, in particular texts, photographs, illustrations, drawings, logos, trade marks, product names, layouts and developments, are protected by intellectual property law and remain the exclusive property of Maison Rihla or its rights holders.
The name Maison Rihla, the name Sillage de Marrakech and the monogram are distinctive signs belonging to Maison Rihla. Any reproduction or use, in whole or in part, without prior written authorisation is prohibited.
Access to the website confers a private, non-exclusive right of use over its content. Any reproduction, representation, extraction, modification or exploitation for commercial purposes is prohibited.
ARTICLE 15 - REVIEWS AND CONTRIBUTIONS
Customers who send Maison Rihla a review, a suggestion or any other content warrant that they hold the rights to it and that this content does not infringe any third-party rights and is neither unlawful, defamatory nor offensive.
They grant Maison Rihla a free, non-exclusive licence to use, reproduce and distribute this content for communication purposes, for the duration of the rights.
Maison Rihla may refuse, moderate or remove any content that is manifestly unlawful or contrary to these terms. It publishes customer reviews fairly and offers no consideration in exchange for a favourable review.
ARTICLE 16 - PROHIBITED USES
It is prohibited to use the website for unlawful purposes, to infringe third-party rights, to transmit malicious content, to collect other users' data, to disrupt the operation of the website or to circumvent its security measures.
Automated extraction of content, in particular by robot, scraping or automated tool, is prohibited without prior written authorisation. Any automated system accessing the website must identify itself as such in its requests and must not conceal its nature.
Maison Rihla reserves the right to restrict access for any user who does not comply with these rules.
ARTICLE 17 - PERSONAL DATA
The personal data collected is processed by Maison Rihla as data controller, under the conditions described in the privacy policy available on the website.
The customer has the right to access, rectify, erase, restrict, object to and port their data, which they may exercise at contact@maisonrihla.com. They may also lodge a complaint with the CNIL (the French data protection authority).
The website uses cookies under the conditions described in the consent banner and the privacy policy.
ARTICLE 18 - THIRD-PARTY LINKS AND SERVICES
The website may contain links to third-party sites or incorporate features provided by third parties. Maison Rihla exercises no control over such content and disclaims all liability as to its availability and accuracy.
The website is powered by the Shopify platform. Any sale is nevertheless concluded directly between the customer and Maison Rihla, which alone is responsible for the performance of the contract.
ARTICLE 19 - COMPLAINTS AND MEDIATION
Any complaint must first be addressed to Maison Rihla, at contact@maisonrihla.com. Maison Rihla undertakes to respond as promptly as possible.
Recourse to mediation is optional and does not deprive the customer of any legal remedy.
ARTICLE 20 - GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by French law.
In the event of a dispute, and failing an amicable resolution, the customer may bring the matter, at their choice, before the court of the place where they were resident at the time the contract was concluded or at the time the harmful event occurred, or before one of the courts having territorial jurisdiction under the French Code of Civil Procedure.
ARTICLE 21 - MISCELLANEOUS PROVISIONS
If any provision of these terms were declared void or unenforceable, the remaining provisions would retain their full effect.
The fact that Maison Rihla does not invoke a breach of one of the obligations shall not be deemed a waiver of its right to invoke it subsequently.
Article headings are indicative only and do not affect the interpretation of these terms.
ARTICLE 22 - CONTACT
For any question relating to these terms and conditions:
MAISON RIHLA
229 rue Saint-Honoré, 75001 Paris, France
contact@maisonrihla.com
